Deposits and certificates of insurance
coi information for large orders
Please note that our default policy for new renters and orders of equipment with replacement values over $500 will require a Certificate of Insurance (COI) or a hold on a credit card as a deposit. If you have a COI, send it to rentals@eclipsefilmsupply.com prior to pickup. If booking through the website, it will automatically place a security deposit hold on your card. If the amount is too high and you can’t reserve the gear, please contact us and we can book on your behalf. If you have a COI and had a hold placed on your card, let us know and we can release the security deposit hold on your credit card after we receive the COI.
Our COI info: A Certificate of Insurance (COI) should be provided listing “Occulus Films, LLC”, with a business address of 7600 N 16th St, Suite E115, Phoenix, AZ 85020. We require listing as an “additional insured” for liability and a “loss payee” for equipment or property damage.
terms of service / rental contract
All renters are required to agree to our terms of service / contract for rental. If ordering online through our website, you will acknowledge and agree to this using a checkbox during your checkout process. If ordering by phone or email, we will send you a combined quote and contract which we require you sign and date, and send to our email rentals@eclipsefilmsupply.com prior to gear pickup.
how we handle deposits - small orders or no insurance
For orders with equipment replacement value under $3500, we will process a hold on your credit card which will be released upon return of all equipment in good condition. Any damage, theft, or loss will be assessed and an amount of the security deposit kept accordingly.
Orders valued over $3500 must generally provide rented equipment insurance coverage.
identification and credit cards
For new customers, the credit card provided must match your driver’s license. For returning renters we will accept company cards and generally provide more flexibility. All renters are required to provide valid photo identification. We make a copy or photo of each renter’s valid ID and credit card, front and back, for our records.
Messaging Privacy Policy
Effective Date: October 19, 2026
Eclipse Rentals (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how Eclipse Rentals collects and uses information about you when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we collect your phone number and consent to send SMS messages. We may also collect your email address and basic contact information when you provide them.
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us, or automatically, such as when you interact with our website.
How We Use Your Information
We use your information to send the service-related SMS messages you have opted in to receive, including rental and appointment coordination, scheduling updates, account support, and service-related follow-ups, and to operate our business. We do not send promotional offers by SMS.
Choices and Controls
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. Review our SMS Terms and Conditions on this page for additional information about the opt-out process.
To Whom We Disclose Your Information
We may disclose your information to our affiliated companies; to third-party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction or sale of assets; as required by law or administrative order; or to assert claims or rights or defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
If you have questions, concerns, or requests regarding this Messaging Privacy Policy or our data practices, text HELP to +1 (602) 671-2995 for support. You may also contact us directly at nick@occulusfilms.com.
SMS Terms and Conditions
Effective Date: October 19, 2026
By opting in to receive SMS messages from Eclipse Rentals (“we,” “us,” “our”), you agree to these SMS Terms and Conditions (“Terms”).
SMS Messaging Service
By opting in, you consent to receive conversational SMS text messages from Eclipse Rentals for rental and appointment coordination, scheduling updates, account support, and service-related follow-ups. We do not send promotional offers by SMS. Message and data rates may apply.
Message Frequency
You may receive more than one message from us unless you opt out. Message frequency will vary based on your request. Eclipse Rentals reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Eclipse Rentals and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Messaging Privacy Policy on this page.
Cancellation / Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help / Customer Support
Text HELP for support. You may also contact us directly at +1 (602) 671-2995 or via email at nick@occulusfilms.com.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.