Frequently Asked Questions

1. What do I need to rent equipment from you?

To rent equipment, you’ll need a valid government-issued ID, proof of insurance, and a valid credit card. For higher-value rentals, we may require a refundable deposit. First-time renters may also need to complete a quick account verification process.

2. Do you offer delivery or pick-up options?

Yes! We offer both local delivery and pick-up within the wider Phoenix metro area for an additional fee. Same-day delivery may be available depending on inventory and driver availability. We also allow in-person pick-up from our location with scheduled appointment times.

3. What happens if equipment is damaged or lost?

If you damage or lose equipment during your rental period, you are financially responsible for repair or replacement costs. We strongly recommend customers either provide proof of production insurance or purchase our optional damage waiver for limited protection. Please report any issues immediately to avoid delays for the next renter.

4. Can I extend my rental period if my shoot runs long?

Absolutely—rental extensions are allowed based on equipment availability. We recommend calling us as soon as you know you’ll need more time. Standard daily or weekly rates apply for extensions, and late returns may incur additional fees if not communicated in advance.

5. Do you offer any support or guidance on how to use the equipment?

Yes! We provide basic setup instructions for most rentals, and we’re happy to walk you through how to use the gear when you pick it up. If you need additional support, we offer on-call tech help or can schedule an in-person tutorial for a small fee.

6. Do you offer gear packages or bundles for productions?

Yes! We offer discounted rental packages for popular production setups, such as interview kits, indie film packages, and run-and-gun setups. These include camera, audio, lighting, and grip gear curated to work seamlessly together. Custom bundles are also available—just let us know your production needs.

7. What are your rental periods and billing policies?

Our standard rental period is 24 hours, with multi-day and weekly rates available. Gear is due back by the return time agreed upon at checkout. Early returns are accepted but do not qualify for refunds unless pre-approved. Late returns without notice may be billed at 1.5x the daily rate per day overdue.

8. Is your gear tested and prepped before pickup?

Absolutely. Every piece of gear is fully inspected, cleaned, and tested for functionality before it leaves our location. We encourage renters to do a gear check upon pickup to confirm everything is working as expected and to ask questions if needed.

9. Can I rent gear for use out of town or out of state?

Yes—just let us know your travel details when booking. For out-of-area rentals, we require production insurance and may request a higher deposit depending on gear value. We also provide shipping services upon request, with advanced coordination.

10. Do you rent to student filmmakers or offer discounts?

We love supporting up-and-coming filmmakers! Students enrolled in film or media programs may qualify for a student discount with valid school ID. We also occasionally run promotions or partner with local schools—ask about current offers!